Tag Archives: Team

To Inspire Teams, Forget Goals. Define Purpose.

Howard Schultz on PurposeWhat’s your team’s purpose? Is it a real purpose? Whose life is better because of what you do? What pain do you relieve? What new reality do you make possible? Who would notice if your team stopped delivering? If you easily answered those questions, congratulations. If not, you are like a lot of teams. Many don’t have a connection to a real purpose.

A lot of teams simply have goals. Maybe you are working to improve code coverage with automated tests. Maybe you want to increase code quality, reduce defects, or pair program. Those are worthwhile goals, but they are not purpose. Here is how I see the difference between goals and purpose:

Goals provide a target.

Purpose provides inspiration!

Failing to meet a goal leaves people feeling deflated.

Working for a real purpose gives a rallying point when times get tough!

Goals are used for evaluating individuals.

Purpose is about changing lives!

I hope you see the value in having purpose. For those teams that don’t know their purpose, how do you uncover it? Try these suggestions to help you identify your purpose:

Imagine –This is perhaps most appropriate when you are starting a new venture. How do you see the purpose of the organization? If you can be clear about the purpose early in your team or organization’s life, it can be used as a filter against which to test all the ideas and opportunities that come at you. It will help you say the most important word in the world: “No!” Having a well-defined purpose helps you stay focused and not get distracted by opportunities that don’t fit.

Interview customers – Talking to a customer can have a profound impact on how you see your team’s purpose. What did they struggle with that led them to your product or service? Ask them how you make their life better. Why do they use your product? If the product were no longer in existence, how would their life be less well off?

Visit your customers where they use your product – Interviews can be helpful, but sometimes people are too close to the situation to really see what is happening. When you see your customers “in the wild” you may end up with insights you didn’t have before, and notice behaviors they exhibit that they weren’t even aware of.

Business model canvas – The Business Model Canvas is a convenient way to collect information about how your business operates. There are two aspects of the canvas that apply to the topic of purpose; the Value Proposition and the Customer Segment portions. These will help you articulate what makes you unique from other groups, as well as identifying for whom you are providing that value.

Don’t be efficient about it – All too often, in the name of efficiency, I have seen too few people involved in activities like customer interviews, site visits, and wrestling with the business model canvas. I challenge you to engage the whole team in these activities. You  will get deeper insights when you compare what people saw and heard. You will definitely create a deeper connection between the team and the purpose they saw. Be inefficient, and prepare to be surprised at the positive results.

You might know, but your team might not. How can you help the team to really make the purpose part of their conscious?

Talk about it – Whether you are a team member or a leader, it is important to have a dialog about the purpose of your work. You might have said it before, but there is so much communication noise that it is likely people forgot, especially if it was lost in management mumbo jumbo. Just saying it once is not enough. Invite conversation with your team about the purpose. How might they see it differently? Talk about it, and then talk about it again. There is value in keeping it in the forefront.

Make it relatable by telling a story –Humans have, for millennia, told stories. We are wired to remember stories. PowerPoint slides with bullet points are no substitute for a true story of connection. Ditch the slide deck, and practice telling and rebelling the story. And remember, the good stories need to be told repeatedly. If you don’t have a good story to tell, go see your customers and find the story.

Make it visible – When somebody walks into your business or team area, what do they see? Is it obvious what your purpose is? If not, it is time to do some redecorating. Create visual reminders about the team’s purpose. Make them personal. Do not have eagles soaring over still lakes with motivational phrases on the bottom. Have something that is specific to your team and it’s purpose. Keep the visuals fresh. Don’t let them become wallpaper.

So, ask yourself: Does your team have a goal or a purpose? Goals are, perhaps necessary. Purpose is inspiring. If you find your team has only goals, dig deeper. Identify the purpose for your team’s existence, and unlock the possibilities!

Activity Bingo – Make a game out of promoting cross-functional behavior

Are siloed activities hampering your Agile team’s ability deliver work within an iteration? If so, consider encouraging more cross-functional activities. But, how do we make that happen? Let’s start by making cross-functional activities visible, and making it fun. We can set it up as a Bingo game.

Setup

Create a table with each team member’s name on the left column of each row, and the activities required to deliver the iteration work at the top of each column.

Make the charts big and visible. The more aware team members are regarding how they stand, the more motivated they will be to fill in the gaps.

Now let’s play the game

During the iteration, track the types of work that each team member contributes to meeting the overall iteration goal. To track the contribution, simply put a mark at the intersection of the activity and the person’s name. At the end of the iteration, look at the pattern that has shown up on your Activity Bingo board. If you are like some new Agile teams, the grid starts out sparsely populated (a holdover from siloed organizations).

Horizontal Bingo

As team members increase the number of ways in which they contribute to the team, your team may score a horizontal BINGO.

Vertical Bingo

Similarly as more team members swarm on specific activities and you develop real depth on the team, you may score a vertical BINGO.

Speed

If you want to try to build on the game, consider seeing how early in the iteration the team can end up with either a row or a column filled up.

Celebrate

Be sure to recognize the team’s accomplishments toward being a more effective team.

What techniques have you used to foster cross-functional behavior?

A special thank you to Susan DiFabio, Agile Coach, for co-authoring this blog. Thanks, Maria Matarelli, for your assistance in naming the game.

p.s. Check out another article on Agile teams, tasks, and limiting WIP.